POSTAGE / SHIPPING

Postage Within Australia

  • Flat rate $9 Australia Wide standard shipping on most orders (may exclude bulky items).
  • Regular post 2-10 days
  • Express Post -weight based postage (up to 2 kg). For next business day delivery within Express postal zones, and includes tracking.

 

Postage Outside of Australia

  • Airmail or standard post ~ 5-20 days ~
  • Currently I have weight based shipping options for:
    • U.S (& islands) & Canada,
    • U.K & Ireland, and
    • New Zealand.

If you are outside of these areas, I am happy to add a shipping rate for your country, simply let me using the 'Contact' link above. At your request I will add your country and weight based postage options will be offered. I will also need to check the import regulations of your country, as many of my products contain wool and wood for example which may be prohibited from import.

NOTE: I will always endeavour to provide the cheapest possible shipping options. However, postage prices may change, reflecting any pricing changes for Australia Post's services, made by Australia Post.

Care and Handling.

Items are packed with durable packaging to protect your items, on it's journey to you. Priority is given to recycled, recyclable, reusable, and biodegradable materials at ALL times. All items are packed personally by me and handled with great care, to ensure that each item is guaranteed to be dispatched in perfect condition.

NOTE: Karlie Sims is not directly liable for any loss, theft, or damage to any goods whilst in transit.

Other Important Shipping Information

Delivery Delays:
If a product needs to be placed on back order to fulfil your request I will notify you by email if it will be longer than normal freight times. I endeavor to process and dispatch orders promptly and efficiently and almost always dispatch within 24 hours of receiving your order (orders placed late on a Friday or Saturday/Sunday are all dispatched Monday). 

The shipping time guides provided on this website indicate approximate only – they are not guaranteed delivery times. I cannot be held responsible for delays in parcels arriving at their destinations. This includes, but is not limited to: delays with any nominated carriers or carrier agents/representatives, delays in customs processing and clearance, delays resulting from industrial strikes/protests/wars/natural disasters, road, traffic or busy periods with freight companies.

Postal Insurance

Where necessary, postage insurance will be included in the price of the item, where the item is irreplaceable, or of significant value. Any applicable item, will have a statement in the item description. 

Import Tax/Duty
The payment of any customs duty/import tax is the responsibility of the purchaser and should be investigated with their local customs or postal department to see what duties are payable (if any). Check your local import duty/tax before ordering.

Export Exclusions:
Many of my creations can include materials that are prohibited to import into certain countries. I take this VERY seriously. I would never want something I have made, to create a biohazard in another country! The materials (wool, wool products, wood products, beeswax, precious stones/minerals, other natural/plant materials) - are excluded for obvious reasons. Any item that this applies to will have a note in the item description of where the exclusion occurs. For example: "In the production of this item beeswax was used, therefore it is not to be imported into Canada", or "Contains raw fleece, not for postage outside Australia". I appreciate your understanding with these matters.